RETURNS + EXCHANGES

 

 

RETURN POLICY

WE USE THE BEST QUALITY, FULL GRAIN COW HIDES TO MAKE ALL OF OUR LEATHER PRODUCTS. THIS MEANS THAT THE IMPERFECTIONS ON THE SURFACE OF THE HIDES HAVE NOT BEEN BUFFED OR REMOVED BUT SHOW THE BEST LOOK AND FEEL OF THE GRAIN. THIS PULL UP LEATHER HAS BEEN FULLY EMERGED IN NATURAL DYES AND, BECAUSE OF ITS TWO TONED NATURE, IT AGES BEAUTIFULLY AND SOON GETS A VINTAGE EDGE WITH ITS SCRATCH SENSITIVE FINISH. ONE PIECE OF LEATHER MAY HAVE CERTAIN CHARACTERISTICS THAT DIFFER FROM THE NEXT PIECE OF LEATHER. THAT’S WHAT MAKES EACH ITEM DIFFERENT AND SPECIAL. THAT SAID, THESE SPECIAL VARIANCES ARE NOT GROUNDS TO RETURN YOUR PRODUCT.

EXCHANGES

A FEE OF R100 (FOR LOCAL ORDERS) AND R500 (FOR INTERNATIONAL ORDERS) WILL BE LEVIED ON ALL EXCHANGES. WE TAKE CARE OF THE COLLECTION AND DISPATCH THEREOF, PROVIDED THE GOODS WE SENT YOU ARE IN THE SAME CONDITION THAT THEY WERE RECEIVED IN. EXCHANGES MUST BE EFFECTED WITHIN ONE WEEK FROM THE DATE OF DELIVERY. SHOULD YOU WISH TO EXCHANGE YOUR ALTER COLLECTION ITEM, PLEASE EMAIL HELLO@ALTERCOLLECTION.CO.ZA